Privacy Policy
Last updated: May 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, and organisation details when you create an account. We also collect participant data that researchers add to the platform for research purposes.
2. How We Use Your Information
We use your information to provide and improve our services, communicate with you, process payments, and ensure platform security. Participant data is used solely for the research purposes intended by the researcher who collected it.
3. Data Security
We implement industry-standard security measures including encryption at rest and in transit, secure authentication via one-time codes, and regular security audits. Your data is stored on secure servers with access controls.
4. Data Retention
We retain your data for as long as your account is active. If you cancel your account, we retain your data for 12 months before permanent deletion, during which time your account enters a read-only state.
5. Third-Party Services
We use third-party services including Stripe (payments), LiveKit (video), and Tremendous (gift card payouts). These services have their own privacy policies and handle data as described in their respective terms.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can export your data at any time from your account settings. To exercise these rights, contact us at hello@insightsquid.com.
7. Contact
If you have questions about this privacy policy, please contact us at hello@insightsquid.com.